How To Retain Customers Online?

The customer retention is the process of engaging existing customers to continue buying products or services from your business. The best customer retention tactics enable you to form lasting relationships with consumers who will become loyal to your brand. They will become your brand ambassadors spreading the word within their own circles of friends and family. As we all know it is easy and less expensive to retain a customer than to find a new customer. The most recent statistics indicate that it’s true. For one thing, you will spend five times less money on customer retention. Additionally, your probability of selling to an existing customer is at least is 40 percent more than converting someone who has never bought from you before. Avoid losing your customers by building relationships and keeping in touch using a communication calendar. This can be a programmed sequence of letters, events, phone calls, special offers, follow-ups, magic moments, and cards or notes with a personal touch. This can be done constantly and automatically at defined points in the pre-sales, sales and post-sales process. People not only respond to this positively, they really appreciate it because they feel valued and important. It acknowledges them, keeps them informed, offsets post-purchase doubts, reinforces the reason they’re doing business with you and makes them feel part of your business so that they want to come back again and again. You can make a whatsapp group of these priority customers and share your product pictures. To grab their attention, all you need is amazing visuals with creative content that need to be shared consistently. Visual content marketing is your best strategy to engage and retain customers.

#Whatsapp #Selling #Creative Content #Calendar #Calls

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